Return & Refund Policy

Last updated: [DATE]

Thank you for shopping with Novra Tech. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds for purchases made through [WEBSITE URL].

1. Return Window

You have 5 calendar days from the date of delivery to request a return. Requests submitted after this period will not be accepted, except where required by applicable law or as described in Section 6 (Defective or Damaged Items).

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition you received it
• In its original packaging with all tags, labels, and accessories attached
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Digital products or downloadable content
• Personalized or custom-made items
• Perishable goods
• Items marked "Final Sale" at the time of purchase
• Items returned without proof of purchase

3. How to Request a Return

To initiate a return, contact us at [SUPPORT EMAIL] within 5 days of delivery, including your order number and the reason for the return. We will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

4. Return Shipping Costs

Unless the return is due to our error (wrong item, defective product) or the item is defective, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [X] business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

A restocking fee of [X]% may apply to [applicable categories, e.g., electronics, furniture] and, where charged, is disclosed here as required by applicable state law.

6. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, contact us within 5 days of delivery with photos of the issue. We will offer a replacement, exchange, or full refund, including return shipping costs, at no charge to you. This does not affect any statutory warranty rights you may have under the Magnuson-Moss Warranty Act or applicable state law.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different size or color, please return the original item (subject to Section 1) and place a new order.

8. State-Specific Disclosures

Some states require retailers to disclose return policy terms conspicuously at or before the point of sale, and a few impose default return periods if no policy is posted (e.g., New York requires a minimum 30-day window absent a posted policy). By publishing and prominently displaying this policy on our website and at checkout, we satisfy these disclosure requirements. Consumers in California, New York, and other states with specific consumer protection statutes retain all rights afforded to them under those laws, and nothing in this policy limits such statutory rights.

9. Chargebacks and Disputes

We encourage customers to contact us directly to resolve any issue before initiating a payment dispute or chargeback with their bank or card issuer. This policy is designed to provide a fair and accessible resolution process.

10. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will apply only to orders placed after the update is published. The version in effect at the time of your purchase governs your order.

11. Contact Us

to start a return, you can contact us at velori.desktops@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at velori.desktops@gmail.com.

---

This policy is a general template and does not constitute legal advice. Return and refund laws vary by state and by the nature of goods sold (e.g., additional rules may apply to warranties, digital goods, or specific product categories). Before publishing, have this reviewed by a licensed attorney in your state of operation, especially if you sell to customers in California, New York, or other states with specific statutory disclosure requirements.